Privacy Policy

Last updated: January 2025

At Tourisme360, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us when you:

  • Fill out contact forms or demo request forms
  • Subscribe to our newsletter or communications
  • Create an account or use our platform
  • Contact us for customer support
  • Participate in surveys, promotions, or events

The types of information we may collect include:

  • Personal Information: Name, email address, phone number, business name, job title
  • Business Information: Agency size, current solution, specific needs and requirements
  • Usage Data: IP address, browser type, device information, pages visited, time spent on pages
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our services
  • To process demo requests and respond to your inquiries
  • To send you marketing communications (with your consent)
  • To personalize your experience on our platform
  • To analyze usage patterns and improve our website
  • To detect, prevent, and address technical issues or fraud
  • To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information with your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to the processing of your personal information
  • Portability: Request transfer of your information to another service provider
  • Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@tourisme360.org

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing your personal information includes:

  • Consent: You have given explicit consent for processing
  • Contract: Processing is necessary for a contract with you
  • Legal Obligation: Processing is required by law
  • Legitimate Interests: Processing is necessary for our legitimate business interests